Digital Product Delivery Information

This website provides online virtual gaming and digital entertainment content services. Upon purchase, users do not require physical shipping or logistics; all content is delivered instantly or automatically via the Internet.

1. Delivery Methods

Once payment is completed, digital content will be delivered via one of the following methods:

Automatic granting of game access permissions;

Instant activation of the online account;

Instant crediting of in-game virtual content;

Delivery of digital access links or confirmation details via email;

Display of purchased content within the user’s account dashboard.

2. Delivery Time

Under normal circumstances:

Following successful payment, digital content will be delivered automatically within 5 minutes;

In rare instances—due to payment verification, network latency, or system maintenance—delivery time may extend up to 24 hours;

If the service has not been received after 24 hours, users may contact Customer Support for assistance.

3. Service Region

This website primarily targets:

Users located in the United States;

Users located in Europe;

Providing online digital entertainment services in English.

4. User Responsibilities

Users are required to ensure the following:

Provision of a valid email address;

Accurate entry of account information;

Maintenance of a stable network environment;

Refraining from obtaining digital content through fraudulent means, refund abuse, or other unauthorized methods.

5. Non-Refundable Policy (Digital Products)

Due to the inherent characteristics of digital content—specifically, that it is “instantly delivered and non-retrievable”—the following applies:

Once digital content has been successfully delivered or an account has been activated, refunds are generally not supported;

In the event of issues such as duplicate billing, technical malfunctions, or failure to receive the service, users may contact Customer Support for verification and resolution;

The platform reserves the right to review and process any anomalous orders.

6. Contact Information

Customer Support Email: candycrush@matchmirth.com