Digital Product Delivery Information
This website provides online virtual gaming and digital entertainment content products. Upon purchase, users do not require physical shipping or logistics; all content is delivered instantly or automatically via the Internet.
1. Delivery Methods
Once payment is completed, the digital game files will be delivered via the following methods:
- Instant display of the download link on the order confirmation page;
- Delivery of the digital download link and order confirmation details via email;
- Availability of the downloadable files (.zip or .apk) within the user’s account dashboard (if registered).
2. Delivery Time
Under normal circumstances:
Following successful payment, digital content will be delivered automatically within 5 minutes;
In rare instances—due to payment verification, network latency, or system maintenance—delivery time may extend up to 24 hours;
If the service has not been received after 24 hours, users may contact Customer Support for assistance.
3. Service Region
This website primarily targets:
Users located in the United States;
Users located in Europe;
Providing online digital entertainment products in English.
4. User Responsibilities
Users are required to ensure the following:
Provision of a valid email address;
Accurate entry of account information;
Maintenance of a stable network environment;
Refraining from obtaining digital content through fraudulent means, refund abuse, or other unauthorized methods.
5. Non-Refundable Policy (Digital Products)
Due to the inherent characteristics of digital content—specifically, that it is “instantly delivered and non-retrievable”—the following applies:
Once digital content has been successfully delivered or an account has been activated, refunds are generally not supported;
In the event of issues such as duplicate billing, technical malfunctions, or failure to receive the service, users may contact Customer Support for verification and resolution;
The platform reserves the right to review and process any anomalous orders.
6. Contact Information
Customer Support Email: support@matchmirth.com
Phone: +14387775339