Welcome to www.matchmirth.com. Before making any purchases on our platform, please carefully read this “Refund and Return Policy.”

By purchasing virtual digital products or services through MatchMirth, you agree to the terms and conditions outlined below.

1. Digital Products and One-Time Purchases

MatchMirth offers virtual digital gaming products, in-game features, and related entertainment services via a “one-time payment” model. Once the delivery process for digital content has commenced, all purchase transactions completed on this platform are deemed final (non-refundable).

Given that our products are, by nature, digital and intangible assets, physical returns are not possible.

2. Waiver of the 14-Day Right of Withdrawal

For customers located within the European Union and other regions where consumer withdrawal rights regulations apply:

By making a purchase on MatchMirth and requesting immediate access to digital content or virtual services, you expressly agree that the performance and delivery of said digital services shall commence immediately.

You further acknowledge and agree that, once the delivery of digital content or access to the account has been enabled, you forfeit your statutory 14-day right of withdrawal or cancellation as provided under applicable consumer protection laws (including Article 16(m) of the EU Consumer Rights Directive regarding the digital delivery of content).

3. Situations Where Refunds Are Not Granted

Refunds are generally not granted in the following situations:

Changing your mind after a purchase

Accidental purchases resulting from user error or mishandling

Failure to actually use the product or participate in the gaming experience

Incompatibility issues arising from the user’s device settings or network conditions

Dissatisfaction stemming from personal gaming preferences or unmet subjective expectations

Transactions where the delivery of digital content has commenced or account access has been enabled

Failure to carefully read the product description or platform requirements prior to purchase

4. Refund Requests in Exceptional Circumstances

In rare and specific instances, MatchMirth may review refund requests on a case-by-case basis. Such instances include, but are not limited to:

Duplicate billing transactions caused by technical glitches

Payments verified, upon investigation, to be unauthorized transactions

Failure to deliver digital content caused entirely by errors on the platform’s part

Billing errors attributable to MatchMirth

Submitting a refund request does not guarantee that it will be approved. 5. Chargebacks and Payment Disputes

We recommend that customers contact our customer support team first before initiating any payment disputes or chargeback requests with their payment service providers. Fraudulent chargebacks or refund abuse may result in:

Suspension or termination of the user account

Restrictions on future purchasing privileges

Investigation into payment fraud, to the extent permitted by law

6. Refund Inquiry Contact Information

If you believe you qualify for a special refund review, please provide your transaction details and contact our support team.

Support Email:

7. Company Information

Email: candycrush@matchmirth.com

Office Address:

5-11550 Barlow Trail NE, Calgary, AB T3N 1A7